Welcome to isaromia premium clinic
PATIENT INFORMATION And policy
Welcome! Here’s what you need to know during your visit:
1. Registration & Appointments
– New patients will be registered upon arrival.
– Follow-up patients will be recorded on a continuation sheet.
– Appointments can be made for all consultations.
– Urgent walk-ins will be accommodated.
– For special cases, we refer to:
• Columbia Asia Hospital
• KPMC Puchong
• Hospital Serdang
– Follow-up patients will be recorded on a continuation sheet.
– Appointments can be made for all consultations.
– Urgent walk-ins will be accommodated.
– For special cases, we refer to:
• Columbia Asia Hospital
• KPMC Puchong
• Hospital Serdang
2. Medical Records
– Your medical info is private and kept confidential.
– Only healthcare professionals involved in your care can access your record.
– Records are kept for 7 years after your last visit.
– Medical info includes allergies, diagnosis, treatment plan & follow-ups.
– Only healthcare professionals involved in your care can access your record.
– Records are kept for 7 years after your last visit.
– Medical info includes allergies, diagnosis, treatment plan & follow-ups.
3. Your Rights
– You have the right to:
• Know estimated charges before treatment.
• Be informed about your condition & treatment plan.
• Request referrals to other facilities.
• Get a medical report (small fee applies).
• File suggestions or complaints.
• Know estimated charges before treatment.
• Be informed about your condition & treatment plan.
• Request referrals to other facilities.
• Get a medical report (small fee applies).
• File suggestions or complaints.
4. Feedback & Complaints
– You may voice any concerns or complaints.
– All complaints are responded to within 14 days.
– Unresolved issues may be escalated to the Ministry of Health.
– All complaints are responded to within 14 days.
– Unresolved issues may be escalated to the Ministry of Health.
5. Fee Schedule
– Consultation (with or without medication): RM50 – RM100.
6. Staff Identification
– All staff wear name tags and are listed on the waiting area board.
7. Infection Control
– We follow MOH standards for hygiene & safety.
– All equipment is disinfected and sterilized properly.
– Medical waste is handled professionally.
– Staff showing signs of illness are not allowed to work.
– All equipment is disinfected and sterilized properly.
– Medical waste is handled professionally.
– Staff showing signs of illness are not allowed to work.
8. Clean & Safe Environment
– No food or drinks in treatment areas.
– Our team ensures daily cleaning.
– Emergency preparedness plans are in place for any disaster or incident.
– First aid and basic life support services are available.
– Our team ensures daily cleaning.
– Emergency preparedness plans are in place for any disaster or incident.
– First aid and basic life support services are available.
9. Emergencies & Incident Reporting
– Any incident (injury, death, fire, robbery, etc.) will be handled immediately and reported to authorities.
– Emergency services will be contacted if needed.
– Emergency services will be contacted if needed.
10. Lab Specimen Handling
– All samples are properly packaged and stored before being sent to the lab.
11. Emergency Response
– We’re trained to respond to emergencies with:
• Basic life support
• Stabilization and hospital referral
• Basic life support
• Stabilization and hospital referral
12. Waste & Maintenance
– Medical waste is sealed and disposed of by licensed contractors.
– Equipment issues are reported immediately for repair.
– Equipment issues are reported immediately for repair.
13. Volunteers
– Volunteers are welcome but must follow our policies and not interfere with clinic operations.
Emergency Contacts
– Police: Puchong Jaya Police : +60 3-8076 2222
– Ambulance: +60 999
– Hospital: Columbia Asia : +60 3-8064 8688
– Hospital Serdang : +60 3-8947 5555
– Fire Dept: Puchong Bomba : +60 3-8070 7879
– Clinic Doctor: Dr. Syed Abdul Hannan : +60 17-246 8145
If you need help, just ask our friendly staff. Thank you for choosing Isaromia Premium Clinic 💖